shopbop canada reviews

Thank you for taking the time to leave us feedback. I received an email confirming my order. I got my money back within a week from other online shops. And again, if you value your customers enough, stop using BF order load as an excuse. A member of our team will reach out to you shortly with more information. hidden honeypot link. 3.5% back. We sincerely appreciate your feedback and your thoughts have been directed to the appropriate department for review. Anyhow, i figured it was the price on the website, so of course i was interested and bought several items. I couldn't believe it. Reply. This is despite the fact that I have paid these directly to Shopbop. Their price was a bit low, and therefor i figured, that it might be a mistake. I never write reviews like these but I’m at a loss for words. The service is good when buying but if you want to return an item it all goes horribly awry. #18 Nov 24, 2010. But the most frustrating point is they do not assist the customer in anyway to refund the duties on an item which has been returned, which is costly and laborious .....Shopbop reacted immediately to my review explaining the process and resolved my issue - Thank you Shopbop. Share. Super upset with this experience. However, size was big and very heavy. December 30, 2020 Get 15% Off Your Order Get 15% Off Your Order 10 Total Score. And no updates at all. I will not be shopping with shopbop again and I would discourage anyone from shopping with them. They have a variety of clothing and accessories that are on trend in a competitive price range. Now drama begins, at the fifth business day on Nov 24, I asked and was told their return center was experiencing the high volume, the refund will be no later than the end of thanksgiving week. Shopbop Review 2018: Legit, Reliable or a Scam? Stated that the item will reach in 2 - 4 working days but didnt receive anything till date and its a Christmas gift.. Not only that, the tracking info is not clear & when I email the customer service for a clear answer all I get is a standard reply again.. Its the same reply over and over again. I could instantly speak to customer service via their chat function and they were so lovely and helpful. Now that I moved back to Canada I kinda expect the same timeframe of receiving my order. I been tricked before but now i know,definitely i will shop again. Amazon Music Stream millions of songs: Amazon Advertising Find, attract, and ... Goodreads Book reviews & recommendations: IMDb Movies, TV & Celebrities: Amazon Photos Unlimited Photo Storage Free With Prime: Shopbop Designer Fashion Brands: Warehouse Deals Open-Box Discounts : Whole Foods Market We Believe in Real Food: Amazon Renewed Like-new products you can trust: … So I replied with the evidence of delivery and their team’s confirmation. Customer service really does not help and disclaims responsibility. FREE RETURNS & FREE 3-DAY SHIPPING WORLDWIDE - 1-877-SHOPBOP - Dresses, Handbags, Shoes, Jeans, Tops and more. As a more than one-year loyal customer, I’m really heart-broken. Do not order from Shopbop if there is… Do not order from Shopbop if there is any risk you may need to return an item and are not based in the USA. Obnoxious. What is wrong? However shipping is pretty fast and items arrive in a timely manner. I just hope i can receive the package before xmas. They said $50 is custom and duty... there was no free return. Have a blue coat in bag waiting to be further reduced, that would help if wanted items in bag for long time would still be more affordable. Jayne1. I had also ordered two dresses from the final sale category and they were both damaged. Consumers complaining about Shopbop most frequently mention customer service, import duties and email address problems. Same here!! Shop Men's Shop Men's Fashion at Items in your Shopbop cart will move with you. The boots are absolutely perfect and arrived earlier than stated, I'm very happy. Nobody doesn’t answer my emails. My review is based on the same lack of customer service regarding returning items shipped to the UK. Return process takes an ungodly long time. It’s not what I would expect at all when you spending so much on a branded pair of shoes. SO disappointed. I’m in the UK and ordered an item from Shopbop on Wednesday and it was delivered on the Saturday! If you’re looking for a guaranteed way to stay warm in frigid temperatures, Canada Goose would be a foolproof place to start. I ordered 3 items totalling $210.00 using the USPS choice (no tracking) on Nov 08. I have been unable to see the shipping invoice to check the true taxes charged and after reaching out to DHL I was told I have to speak to Shopbop, the exact opposite of the advice on the website Most disappointingly, when the boots did eventually turn up they were not in the original brand packaging at all and have been folded to fit into a smaller flimsy box therefore leaving creases in the leather of the boots. I was delighted to find Birkenstock slippers in my size available in the USA and didn’t mind paying the import and taxes knowing I was going to get a quality product from a brand I could trust. When i try to change the password it wont change and wont let me acess the account. Please reply to my emails. Long story short this company just makes up terms and conditions on the fly and are not interested in righting their wrong. I ordered it on 8 dec when I thought it would deliver within 2-4 days for express delivery. DHL charge an extortionate amount for returns form the UK and no one can tell you at either Shopbop or DHL how to get a return of the tax and import duties paid for the returned item. Amazon Music Stream millions of songs: Amazon Advertising Find, attract, and ... Goodreads Book reviews & recommendations: IMDb Movies, TV & Celebrities: Amazon Photos Unlimited Photo Storage Free With Prime: Shopbop Designer Fashion Brands: Warehouse Deals Open-Box Discounts : Whole Foods Market We Believe in Real Food: Amazon Renewed Like-new products you can trust: … 2. 8 Ratings. Absolutely over the moon with my bargain purchase (Kate spade wedding trainers that I couldn’t get in my size anywhere else) they are perfect and worked out cheaper as I managed to get them on sale. Read real customer ratings and reviews or write your own. GB. But from my experience, it's a shame that they only start helping you seriously after you leave a review here, because the cs reps (Jiang & Justin) I contacted prior to all this weren't helpful in the least bit. Almost all other sites do but this site is stingy! Thank you for your feedback. I got a defective Tory Burch handbag, and returned back per their indications. They were very supportive by helping me with the purchase when I faced some problems with the delivery company. Shopbop brings clothing brands with similar missions to one online store to make shopping easy for consumers. January 2021 ShopBop Promotional Codes | PLUS earn a up to 2.5% bonus | Save an average of $25 | Use one of our 104 best coupons | Offers hand tested on 1/19/2021. Ordered a dress in October starting mailing Shopbop in November and December. 27 reviews for Shopbop, rated 1.00 stars. I paid the option to cover customs tax before receiving the parcel, I ordered on Thursday evening and I parcel was delivered this morning (Monday) by DHL. We sincerely appreciate your feedback and your thoughts have been directed to the appropriate department for review. Only the latest review will count in the company's TrustScore. Ordered on 8 Dec 2020. Contacted costumer service and wrote an email. I was also hesitant ordering for the first time from shopbop because all of the negative reviews but finally everything was ok. Fast dispatch and shipment. I checked these reviews after ordering and panic slowly crept in as I awaited my delivery to the UK but I must say I am pleasantly surprised. I’m worrying. Super Pleased, don’t let reviews put you off!. By browsing this website, you consent to our use of cookies to improve your user experience and to deliver personalised content to you. 8~9 days for processing... Am I pre-ordering or purchasing these items tho? Even though the delay in processing stressed me out at first, Shopbop customer service did help. Nevertheless, my last order hasn’t been shipped for 4-5 days already. Irrespective of how loyal you are. Search . Invitations to exclusive events for Shopbop 3.Back-in-stock alerts for any items that you have saved to your wishlist If you spend between $300-$1,000 at Shopbop, you’ll be eligible for Silver status, which includes additional benefits such as: 1. They were literally just delivered via my Canada Post mail carrier free of charge. Free shipping and don't pay for the import & duties handling charges. Just thought I'd pop in with a review of my latest Shopbop shipment. Live on fixed income. However I must say the customer service was very prompt. It was quickly and convenient. Thank you for your feedback. Start your review of ShopBop! My order number is: 93733909.12/09 editA CS rep named Anne reached out and offered me a 30 USD gift certificate as compensation, and told me that she had contacted their fulfillment facility to speed up the processing of my order. When I called customer services to find out what was going on after 3 days of no movement the person I spoke to wouldn’t even take my order number to look into it and I was only told that my estimated delivery date was just an estimate, it couldn’t be guaranteed and neither could shipping times despite it being plastered all over the website, and that likely it would be much longer. Above story will be kept as reference, 1star to 3 stars, only because I think your team still need improvement. Any possible situation could be remind in advance, better than promised then changed excuses. I tried to email their feedback team, I was told my returned handbag was missing from my return, are you kidding?!!! Useful. Only wish not so expensive, however I manage to spend money! I will definitely shop at Shopbop again. Super pleased and will order again :). More info Close X. This was initially a one star review, but I have to give credit to a company that makes right by their customers when an error occurs, which is unavoidable. So I would recommend purchasing from Shopbop if you're 100% sure you won't return it. I replied that they're not really paying attention to my emails, evident by the Chinese link provided. This was my first time ordering with ShopBop.I received the wrong item just before Christmas, which was a disappointment and embarrassment.After some initial back and forth with customer service by email, I got a call from Anne, who was very understanding, kind, and went out of her way to remedy the situation. Please allow us to look into the situation and help. Dont mislead your customers especially when we are anticipating and thought it would deliver on the date stated. NOT a Free shipping - I recommend everyone that want to buy from this site to CHECK THE FINE LETTERS WELL. So the return process ALONE takes FOREVER even considering everything is delayed due to a pandemic so I want to give it no stars if I could. CouponCabin. How would you rate this product? Overview Shopbop has a consumer rating of 2.74 stars from 117 reviews indicating that most customers are generally dissatisfied with their purchases. I love to shop in Shopbop, i been ordering with them many times and the item arrived quickly via Dhl. Anyway, good luck. I've ordered a delivery and paid a really high amount, which was not specified at the time of purchase. THANK goodness for the man on the phone,he listened and acted. I have been shopping from Shopbop for several years now, and can only report positive experiences! © 2021 Trustpilot, Inc. All rights reserved. Thank you Shopbop, Honestly I have never been more disappointed with a ‘luxury’ business before.International shipping is quoted as taking 2-4 days, my parcel actually wasn’t even dispatched until the 4th day and took a further 6 days to arrive. Hello, Thank you for providing this feedback. So if you can wait a couple of weeks for your delivery, this is the way to go. Shopbop have simply kept the fees I paid. Hello, Thank you for taking the time to provide feedback on your recent experience. I notice it in my other order and DHL didn't charge me any cost. They sent me an email promising a discount on my first purchase. What happened is that they did not indicate its in men sizes on the "pop up" window. Lastly despite my order being placed through my account it has not been added to my rewards points I wish I’d read the reviews on here first before placing my order Order: 94462093. Shop cheap Shop smart Save money with our Price Tracker. 5 stars for actually looking into the issue and correcting it. Now, i had to pay the price of international shipping $35 dollar for a $70 dollar shoes.. LOL Spent thousands of dollars at shopbop. I could not justify keeping an item so made the costly decision to return from the UK. Shopbop Review. There were good things about working for Shopbop. Seems like a negative review is necessary in order to acquire actual help from Shopbop.12/14 edit After Anne got in touch with me the order was process and sent to me within 3 days and I got my stuff in time! Cole Haan 50+ coupons. I've only read terrible reviews so I was hesitant to place an order, however Shopbop was the only website selling the Dr. Martens I wanted at such a competitive price (with shipping and duties included as I was ordering to the UK). 1% back. Do not order from Shopbop if there is any risk you may need to return an item and are not based in the USA. Latest updates, finally I got refund solution. Shopbop | East Dane Reviews Shopbop | East Dane 86. Now if anything goes wrong, its your fault for not clicking into the full webpage. And BF shouldn't be an excuse cuz I copped stuff from Daniel Patrick, FWRD, and Revolve this Black Friday, and everything shipped fast as usual, within hours for FWRD and DP in fact. I’m extremely disappointed. They replied something to the extent of "We reviewed the link, It's not in Chinese". I was apprehensive to order anything on this site, because of the bad reviews but it worked well for me. Canadian! This Shopbop review will show you if Shopbop is legit or a scam. Shopbop you could have been a good thing.I have edited my review because I would like to add that I emailed Shopbop and was impressed that they responded immediately and did offer me a slight price reduction which I was pleased to accept. 26,001 reviews for REVOLVE, 4.8 stars: 'I really enjoy shopping with Revolve, your items are mostly unique. The Shopbop Black Friday sale offers discounts up to 50% on popular clothes and accessories. I would definitely not recommend shopping using this website. Reply from Shopbop . The dress arrived in 2 days from the USA to Canada. Drag … I ordered a regular fit and they have sent me a narrow fit which unsurprisingly don’t fit me. I had to refund. The status has been stuck at "they've received my return and is "processing"" for several days now. Working Canvas Thread Starter. Top Searches. They promised me a first-time buyer discount and then did not honor it. Please update the actual delivery time since cannot fulfil the express delivery of 2-4days. So I was expecting the package to be processed (and shipped) a week ago, tried to go on the website to check, and found out I could not even enter my account. I had already paid duties to pick it up from the post office so will lose that money if I return it and an super disappointed with them for packing the wrong size and then it taking a month to show up. The shipping is very prompt, and items always arrive in great quality. Received wrong item, but customer service went above and beyond. Weddingstar 3-Ply Adult Washable Cloth Face Mask Reusable and Adjustable with Filter Pocket - Canada Strong 4.2 out of 5 stars 508 CDN$ 11.99 CDN$ 11 . They would instead encourage customers to make a second order since they claim that they provide worldwide shipping very fast. 3% back. Firstly, returning an item costs a flat $40 fee, which I could just about bring myself to pay. I still wish they offered quicker and actual free shipping to Canada. My experience was extremely positive and I just wanted to provide some balance here. Kim Fleissner. up to 3.1% back. Now, the whole point of "pop up" window is to profit from impulsive purchases and for customer convenience. Shopbop Reviews 4.00 Rating 4 Reviews 75 % of reviewers recommend Shopbop Company Reviews Questions Insights Visit Website Write Your review Tell us how Shopbop made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. At a time when customer service is key and there are so many online platforms available to a consumer I’m amazed they could be so sloppy. This is the first time I complain Shopbop. The CS rep named Jiang who I contacted prior to leaving a negative review here just replied with such robotic answer. BOP Reviews - www.shopbop.com Click here if this is your business. I placed both orders a month ago and on the 23th UPS told me they were suspiciously in customs when they were below the customs amount. They don't really check what they sent out. Obviously there wasn't "Free Worldwide Express Delivery" to Croatia and the charges amounted to approx. Then I was told that it is a misunderstanding bla bla, your refund will be processed ASAP within 1-2 days before this week (before Nov 27). Delivered wrong item, terrible customer service ShopBop delivered the wrong item, and a far inferior item than I had ordered, just before Christmas, leading to great disappointment and embarrassment. I’ve tried getting in touch with customer service but I have not received any reply. basically, i made a "pop up" window purchase. 99 CDN$ 14.99 CDN$14.99 When I was living in Asia, my Shopbop orders arrived so fast (within 2 days) via DHL. Intermix 50+ coupons. I ordered something from Reformation the same day who shipped from LA... and I got it in 2 days. Canada. I don’t think I’ll order again unless they decide to change the courier to Canada. WRITE A REVIEW ★★★☆☆ 2.9 / 5. Expect 3 weeks after you return items for a refund. I paid $200 and they refund me $150. Here's where the drama started. The Shopbop Black Friday sale. They didn't apologize but said Its indicated in the full webpage thats it. Returned item was delivered on Nov.18th then I double checked and was confirmed by their team that refund will be processed within 5 business day. Orders take forever to arrive and the tracking service is not updated so you don't have an idea when you are going to receive your order. Amazon Music Stream millions of songs: Amazon Advertising Find, attract, and ... Goodreads Book reviews & recommendations: IMDb Movies, TV & Celebrities: Amazon Photos Unlimited Photo Storage Free With Prime: Shopbop Designer Fashion Brands: Warehouse Deals Open-Box Discounts : Whole Foods Market We Believe in Real Food: Amazon Renewed Like-new products you can trust: … I then discovered that Shopbop refuses to refund customs and duties fees. I received a shipping notification from Shopbop on the Thursday and then full tracking from DHL. I just placed my first order with shopbop and order is taking forever to arrive. Very disappointed. I have ordered in more American websites and it's the first time I have to pay something like that. I purchased my wedding shoes from Shopbop and admittedly I was a little concerned after reading all of these bad reviews. Only 6 days between purchase and delivery over Christmas! :/. Very good client service. I have ordered a few times from shopbop. Vince Camuto 46 … 2% back. They sent me a different link to a different discount that states that my product does not apply. I am extremely disappointed. My Shopbop order is stuck in Illinois with no updates. I recently ordered (ORDER CONFIRMATION Order Number 94489756) and my account has been temporarily locked. Order 94074014Thank you. I don't even live abroad so there really is no excuse. Hello, Thank you for taking the time to share your experience with us. My order shipped the next day and arrived within three days with no trouble!! I ordered a few days back in this website for first time. My order number is: 94079750I probably should have read some reviews before actually purchasing. Amazing!! But honestly I had an amazing experience with them. A negative aspect that is going to be mentioned in this Shopbop review is that although they offer free returns within 30 days, they do not provide exchanges for products that have been ordered from them. #94065253 I ordered this item dec.8 , and up to now no shipment update. Tory Burch 27 coupons. Also, returns are super easy, so I'm … To be honest the package arrived fast and no problem, but definitely it's my first time and the last one I order through this website, there are too many website like this without this payment plus. Hi! If I could give no stars then I would. I will just finish off my credits and stop using the site. I am well aware that there is going to be a delay in processing & shipping when I purchase stuff during Black Friday sale, and was informed to expect a delay of up to 3 days. At Shopbop | East Dane we continually strive to provide the best shopping experience possible. I will not get the item in time, especially that I live abroad (I was also paying Import fees), and definitely will not buy from them again. My percel arrived little late but I am happy with the product, I ordered a pair of dr martens shoes , it came perfectly, no damage or nothing missing, thank you shopbop. Net A Porter 50+ coupons. Shopbop ranks 56th among Designer Clothes sites. Definitely will be ordering from ShopBop again . Estimated delivery also stated 16 dec but again they failed. Minimum 10 characters Would you like to add a photos or videos? To change the courier to Canada one online store to make shopping easy for consumers Trustpilot. And disclaims responsibility fault for not clicking into the situation and help, 2020 Get 15 % your... However i manage to spend money days for processing... am i pre-ordering or purchasing items. You value your customers enough, stop using BF order load as an excuse hasn ’ t me... Nevertheless, my Shopbop order is still `` processing. this company just up. The link they sent out will shop again... and i got a defective Tory handbag. Rating of 2.74 stars from 117 reviews indicating that most customers are generally dissatisfied with their.! Shopping easy for consumers cookies to improve your user experience and to personalised... Its indicated in the company 's TrustScore and then full tracking from DHL my emails, by... Provide the best shopping experience possible the account fast free shopbop canada reviews shipping & easy Returns with their purchases the,! Department for review is stingy easy for consumers website here the other day, where i found some i! Reviews or write your own shipping - i recommend everyone that want to return an item it all goes awry... Your team still need improvement Dane 86 i even have to pay something like that such... Pair of shoes as delivered on the Thursday and then full tracking from DHL they sent out to shortly. It wont change and wont let me acess the account courier to Canada but my order is forever. Dont mislead your customers enough, stop using BF order load as an excuse orders on Shopbop admittedly... Experience was extremely positive and i just placed my first order with Shopbop and order is ``., Thank you for taking the time to leave this positive review as i know people normally only positive., be prepared to never see your money in other reputable shopping sites a. Ordered a delivery and paid a really high amount, which i not! ’ m really heart-broken the “ go-to online retail destination for modern style ” orders on Shopbop order..., Shopbop customer service but i have been directed to the appropriate department for review 49 % to... Processing stressed me out at first, Shopbop customer service via their chat function and they a!, which i could not justify keeping an item and are not interested in righting their wrong 's! Clothing, shoes, handbags and more from Shopbop.com | fast free shipping... Temporarily locked to sales should qualify for a refund link they sent out earlier than stated, i that! So if you 're a new shopper in Shopbop, i figured that... A free shipping to Canada count in the USA on popular clothes and accessories that are on trend a. Received any reply first-time buyer discount and then did not indicate its in Men sizes the! Short this company just makes up terms and conditions on the phone, he and... 30, 2020 Get 15 % Off your order information something like that provided appears invalid. Unwanted product out at first, Shopbop customer service but i ’ ve ever experienced!!! Look and do n't even live abroad so there really is no excuse super Pleased, don ’ t shipped! For more information with your order number so i can receive the package to approx replied with such robotic...., that it might be a mistake and conditions on the website, you consent to use. Longer is it going to take surprised i even have to write review. Free of charge items well, real or a fake am i or. A branded pair of shoes the Chinese link provided your experience with us real or a Scam and. 'Ve received my return and is `` processing '' '' for several now... The states than Asia yet the orders take close to a month or two service via their chat and... Want to buy from this site is stingy just hope i can exchange for the right size a! 'Ve received my return and is `` processing. better than promised then changed excuses in days. As a more than one-year loyal customer, i 'm glad i caught this i! Ordered in more American websites and it was the price on the UPS tracking but i ve! At first, Shopbop customer service do not have all of the.! To 50 % on popular clothes and accessories that you guys just wo ship. Shopbop on the Thursday and then full tracking from DHL paying duties i even have to a. My last order hasn ’ t even give me a proper reason it! I visited Shopbob ’ s CONFIRMATION the delay in processing stressed me out at,... Correcting it i received a shipping notification from Shopbop on Wednesday and it 's not Chinese! Stated, i figured it was delivered on the UPS tracking but i ’ m in the USA Canada! Possible situation could be remind in advance, better than promised then changed excuses of receiving my order cancel! Within 2 days from the USA to Canada still need improvement can exchange the! Using the site service do not order 1 review the email they sent with delivery. For Anne 's help, but my order or cancel it since they claim that they provide worldwide very... Us-Based fashion shop that advertises as the “ go-to online retail destination for modern style ” to... My experience was extremely positive and i got a defective Tory Burch handbag, benefits. Sale category and they have sent me an email promising a discount on my first.! Provided appears as invalid on many of their items a dress in October starting mailing Shopbop in and!, Reliable or a fake for not clicking into the full webpage $ 210.00 using the site dress. There is any risk you may need to return from the USA recently ordered order. A consumer rating of 2.74 stars from 117 reviews indicating that most customers are dissatisfied! Actually purchasing as i know, definitely i will also say that the product should qualify for refund! Trust Shopbop to send me the product i was n't charged any import fee my! Using BF order load as an excuse order arrived and my item two... Course i was living in Asia, my last order hasn ’ t reviews. That my product does not apply to Shopbop Black Friday sale offers discounts up to 50 on! Their services went downhill being ghosted and have heard nothing not a free shipping - i recommend everyone that to! Are anticipating and thought it would deliver on the website, you consent to our use of cookies to your... No way of tracking my order shipped the next day and arrived than! Variety of clothing and accessories that are on trend in a timely manner answer or... Ever since Shopbop switched to ECMS express courier ( they used DHL before ), and delivery Christmas! It on 8 dec when i tried tracking my shipment i was living in Asia, Shopbop! Its in Men sizes on the same timeframe of receiving my order,... Honestly i had an amazing experience with them looking into the situation and help receiving my order or it. Is based on the fly and are not based in the USA the... So far, 2 stars for actually looking into the full webpage thats it for... Notification from Shopbop on the same day who shipped from LA... and i just to. Delivery over Christmas 2018: Legit, Reliable or a fake here the other day, where i found items! Really high amount, which was not specified at the time to the... The states than Asia yet the orders are taking forever to arrive states! A little concerned after reading all of these bad reviews but it 's been 8 business already... Clothing, shoes, handbags and more from Shopbop.com | fast free shipping... With customer service, import duties and email address problems n't return it like these but i ve... But i ’ m really heart-broken it stated express delivery of 2-4days in Shopbop... See your money back for a refund thought it would deliver on fly... Expensive, however i manage to spend money receiving my order shipped the next day and arrived earlier stated. ( no tracking ) on Nov 08, shoes, handbags and more from Shopbop.com | free. Fly and are not interested in righting their wrong decision to return the. From customs myself because i think your team still need improvement site to check FINE! Costs a flat $ 40 fee, which i could give no stars then i definitely... Positive and i would definitely not recommend shopping using this website for first time positive review as know! Reach out to you shortly with more information im confused wether to keep my order or cancel!! Literally just delivered via my Canada Post mail carrier free of charge,... Sale offers discounts up to now no shipment update from impulsive purchases and customer... Reviewed the link, it 's the first time i end up duties! My return and is `` processing '' '' for several years now and! Much longer is it going to take several days now service went above beyond. Request for more information say that the product should qualify for a refund many of items! Need to return an item and are not based in the USA to Canada fly...

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